F.A.Q

FAQS

HOW MUCH DOES SHIPPING COST?

For Australian orders, $10 is the flat rate for registered shipping and $15 for express shipping. Please visit our Delivery page for more information.

DO YOU ACCEPT RETURNS?

We certainly do! Please visit our Returns page for more information.

AN ITEM I LOVE IS SOLD OUT, DO YOU DO PRE-ORDERS?

On some occasions we may decide to re-order some sold out items. In order to ensure you can get the items you have your eye on before they are in stock, please contact us at brooke_cheyne@hotmail.com to put you on the wait list

WHERE DO YOU MAKE YOUR NEW ITEMS?

All Willow Wanderers items are lovingly designed in Australia and brought to life in a small sewing house in Bali, we have also out sourced to wholesalers for a point of difference and to help us while we wait for stock

HOW DO I USE MY GIFT CARD OR DISCOUNT CODE?

After you have added all items to your basket please go to PROCEED TO CHECKOUT. You will see an option to enter a discount code/gift voucher which you can apply to receive the discount from the total. Please note, you are only able to use one discount code per order.

DO YOU ACCEPT PROMOTERS?

We are always open to people joining our Willow family! If you want to be part of our community, email us at brooke_cheyne@hotmail.com or on our social platforms to find out more.